Refund policy

Here is the professional English translation for your Refund Policy. I have polished the language to ensure it meets standard e-commerce expectations while remaining clear for your customers.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused.

  • With all original tags attached.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at acessentials000@gmail.com. Please note that returns must be sent to the following address: Hong Kong 

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can contact us at any time at acessentials000@gmail.com.

Damages and Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalised items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please get in touch with us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.