Shipping Policy

Our goal is to make sure you receive your online order as quickly as possible.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Estimated Delivery Times

  • Standard Shipping: 9–15 business days

  • Express Shipping: 5–9 business days

Delivery times are estimates and may vary depending on your location and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your location and chosen shipping method. We offer free standard shipping on orders over a certain amount — check our current promotions for details.

International Shipping

We ship worldwide! Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at support.acrelief@gmail.com, and we will do our best to resolve the issue promptly.